At the recent National Association of Home Builders’ (NAHB) International Builders Show in Las Vegas, Robert Gladstein, Partner, was honored with a national award in recognition of American Classic Homes’ dedication to customer service. This award recognizes builders who deliver the highest levels of customer satisfaction.

Builder Partnerships’ CEO Monica Wheaton presented Builder Partnerships Achievement Awards in Customer Satisfaction “The award is different from other customer satisfaction recognition programs, “Wheaton said. “It’s an independent and cost-effective customer satisfaction measurement available to all builders in all markets and at all sizes. We also do not rank one builder against another but recognizes all builders who achieve a benchmark of customer satisfaction. That gives homebuyers a truer measure of a company’s quality.”

American Classic Homes who’s office is located on Mercer Island, Washington, won the Builder Partnerships Achievement Award for Customer Satisfaction for a second year in a row.

A team of experts formed the evaluation committee and included Charles C. Shinn, Jr., Ph.D., of Builder Partnerships, Littleton, Colo.; Charlie Scott of Woodland, O’Brien and Scott, St. Paul, Minn.; and Carol Smith of Home Address, Colorado Springs, Colo. To earn this recognition, builders needed to have at least 88 percent of their homebuyers say they were willing to refer the company to friends or family. Once clearing that hurdle, the company’s customer service and referral rate were further evaluated by the committee in an in-depth review of the company’s processes and documentation. Builders scoring at least 100 points on their evaluation scores.